Frequently Asked Questions

PixelEast is a modern digital marketplace for Minecraft and Hytale where you can buy and sell plugins, builds, server setups, textures, models, configs, and other digital content. Every product goes through our review process, and ratings, reviews, and verified creator profiles make it easy to find quality content for your server or earn money from your own creations.

Browse Minecraft and Hytale products by category, pay securely by card or PayPal, and download your files instantly after checkout. Every purchase is tied to your account as a licence, so you can re-download files and receive product updates anytime. Selling works just as easily. Becoming a creator is free, you upload your products, they pass a quality review, and you earn money from every sale.

Yes. All payments are handled by trusted providers such as Stripe and PayPal, we never store your card details, and your data is stored securely using modern encryption algorithms. Every product is checked by our team before it goes on sale, and public reviews and ratings on every product help you buy with confidence. If anything ever goes wrong, our support team is here to help.

Selling on PixelEast is easy and completely free. Just accept the Creator Terms on the Become a creator page in your profile and you can start submitting and selling your products right away.

We accept PayPal, credit and debit cards, Apple Pay, Google Pay, Alipay, and local payment methods such as UPI, depending on your region. All payments are processed securely through Stripe or PayPal, and all prices on PixelEast are listed in EUR (€).

Because all products are digital and delivered instantly, purchases are generally not refundable once the files have been downloaded. If a product is broken or does not work as described, contact our support team and we will handle it, every complaint gets a response. In line with our Purchase Terms, a defective product entitles you to a fix, a reasonable discount, or your money back.

Your files are available for download immediately after checkout. You can also re-download any product you own at any time from the Licences page in your profile, together with all product updates released by the creator.

Creators can withdraw their available balance via PayPal or bank transfer (IBAN/SWIFT). You can set up your preferred method in the Creator Dashboard. Withdrawal requests are reviewed and processed by our team.

PixelEast does not charge any withdrawal fee. We take nothing for paying out your balance. The only amount deducted is the payment provider's processing fee (for example the PayPal or bank transfer fee) for sending the money to you. You can preview the exact payout amount before confirming using the payout calculator in your Account Settings.

Yes. You can request a payout once your available balance reaches €25. Above that amount, you can withdraw whenever you want via PayPal or bank transfer.

PixelEast charges a flat 6.9% commission from each sale. On top of that, the standard payment gateway fee (charged by the payment processor such as Stripe or PayPal for handling the transaction) is also deducted. There are no other hidden fees.

Product reviews on PixelEast are very fast. Most products are approved within 3 hours, and it never takes more than a day. Every submission goes through an automated pre-screening followed by a manual review by our team.

Each product goes through two steps. First, an automated pre-screening flags potential issues, then a team member makes the final approval or rejection decision. No product is ever rejected automatically. If anything is wrong with your submission, our staff will always let you know exactly what it is in a message attached to the review result, so you can fix it and resubmit.

Products are ranked by a combination of relevance, rating, sales, downloads, recency of updates, and engagement (reviews, discussions). This ensures quality, actively maintained products rank higher while new products still get fair visibility.

Featured products are selected automatically by our relevancy sorting algorithm. The top-ranking products based on quality, engagement, and other ranking factors are displayed in the Featured section on the homepage, there's no paid promotion involved.

The "New" tag is automatically shown on products published within the last 7 days and removed once that period passes. No action needed from Creators.

Related products are manually linked between products by their owners. For example, a custom items plugin might have a pack of 20 pre-made custom items listed as a related product. Both product owners must confirm the link, so related products are always relevant and intentional.

You don't lose anything you've already created or uploaded. Your collections, files, and credits remain intact. For example, if Premium increased your upload limit from 200 MB to 500 MB and you uploaded a 300 MB product, that product stays on the platform, but your next upload will need to be under the standard 200 MB limit. Premium-exclusive features (extra collections, shared links, username changes, monthly credits) become unavailable until you resubscribe.

Every month, Premium customers automatically receive €5.00 in platform credits on their renewal date. Credits can be used to purchase any product on PixelEast. Note that unused credits expire at the end of your current Premium billing cycle, so make sure to use them before your renewal date.