General Purchase Terms and Conditions

Effective as of 1 April 2026

issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter the "Civil Code")

I. BASIC PROVISIONS

1. These general terms and conditions (hereinafter "GTC" or "terms") govern the relations between the contracting parties arising from the contract for the supply of digital content (hereinafter also the "contract") concluded through the web interface located on the website available at the internet address www.pixeleast.com (hereinafter also the "marketplace"), the operator of which is:

Lootridge s.r.o., Company ID No. (IČ) 24477907, VAT No. (DIČ) CZ24477907
with registered seat at Korunní 2569/108, Vinohrady, 101 00 Prague 10
registered at the Municipal Court in Prague, file no. C 441780
email: [email protected]
the operator is a value added tax payer
(hereinafter also the "Provider")

and through which the Provider, as the seller, and the customer, as the user (hereinafter also the "user"), may conclude a contract for the supply of digital content between themselves.

2. By concluding the contract for the supply of digital content, the user undertakes to pay the remuneration (hereinafter also the "price") and the Provider undertakes to make the digital content accessible to the user on a one-off basis in electronic form and to enable the use of the digital content to the extent defined in these terms.

3. The digital content represents any digital content intended for use in a game or in direct connection with the videogame Minecraft, Hytale or another videogame (hereinafter also the "videogame"), i.e. in particular game plugins (server extensions and modifications), maps and worlds, textures and resource packs, configurations and presets and other digital game assets, or any other digital content intended for use with the videogame (in these terms also referred to as the "digital content").

4. By concluding the contract, the user declares that they have acquainted themselves with the content of these terms.

5. The Provider declares that the marketplace is a digital marketplace, whereby the user concludes the contract directly with the Provider.

6. By concluding the contract, the user declares and confirms that they meet all legal conditions necessary for the conclusion of the contract under the legal order to which they are subject, in particular the minimum age requirement.

II. INFORMATION PRIOR TO THE CONCLUSION OF THE CONTRACT

1. The Provider hereby communicates that:

the costs of means of distance communication do not differ from the basic rate (in the case of both internet and telephone connection, according to the conditions of the user's operator); the Provider does not charge any additional fees;
it requires payment of the price before the digital content is made accessible to the user;
in the case of licence or sub-licence agreements concluded for an indefinite period, the price of the licence is agreed for the entire duration of the provision of the licence, unless stated otherwise;
the prices of the digital content are stated in the marketplace exclusive of VAT, while the total price including any VAT, if the Provider is a payer thereof, and including all fees stipulated by law, is always stated in the part of the marketplace called the basket, where the digital content is ordered;
the digital content is delivered without undue delay after the conclusion of the contract, namely by making accessible the possibility of downloading it to the user's device;
delivery is not associated with any costs, except for the costs of internet connection, the price of which depends on the conditions of the user's operator and is not charged by the Provider;
the digital content is not delivered to the user physically, i.e. on any tangible medium;
the user consents to the goods being delivered before the expiry of the statutory withdrawal period of 14 days, whereby the user in such a case does not have the right to withdraw from the contract within the period of fourteen days under Section 1837(l) of Act No. 89/2012 Coll., since this is a contract for the supply of digital content which was not delivered on a digital medium and was delivered with the prior express consent of the user before the expiry of the period for withdrawal from the contract;
information on the existence of rights arising from defective performance is set out further in these terms;
the contract is concluded in the Czech or English language and the concluded contract will be stored in the Provider's electronic archive, whereby the user does not have access to it;
the digital content is protected by copyright and it is not possible to further distribute it or enable its use by other persons without the express consent of the Provider;
information on the functionality of the digital content is set out in detail in these terms;
the Provider points out, and the user consents, that the Provider generally does not provide any updates of the digital content under the contract, to which the user consents;
information on out-of-court dispute resolution is set out further in these terms;
the Provider is not bound by any codes of conduct;
the digital content requires appropriate hardware and software equipment for full functionality, namely a computer or other similar device with the possibility of connecting to the internet, and a connection to the internet network with a connection speed sufficient to download the digital content. Furthermore, it is necessary to possess the base version of the videogame to which the digital content relates, and all the necessary hardware and software equipment to run such videogame in accordance with the requirements of the videogame manufacturer. Some services that may be used within the Application require specific features of the device that the User will use to use the Application, for example the possibility or permission of geolocation services, etc. Even without these specific features it will be possible to use the Application, however some functions may be limited.

III. INFORMATION ABOUT THE DIGITAL CONTENT AND PRICES

1. Information about the digital content, including the price and the main characteristics of the digital content, is provided in the commercial offer in the marketplace.

2. The digital content does not represent independently usable software, but only an add-on to the videogame.

3. The digital content is not an official product of the videogame publisher, whereby the name of the videogame is a trademark of its owner, with whom the Provider is not in any way connected. Minecraft is a trademark of the owner MICROSOFT CORPORATION, MICROSOFT CORPORATION, Redmond, WASHINGTON, United States of America.

4. In the marketplace, a description of the digital content and, where applicable, a description of the devices and versions of the videogame with which the digital content is compatible, is always provided. The user is obliged to verify the compatibility of the digital content with their device and version of the videogame before ordering the digital content.

5. The Provider does not guarantee that the digital content will be compatible with future versions of the videogame as of the date of conclusion of the contract.

6. In the case of incompatibility of the user's device or version of the videogame with the digital content, this does not constitute defective performance.

7. The user acknowledges that a licence to digital content designated as "early access" or "beta version" relates to a work-in-progress version of the digital content, which does not represent the final digital content but offers certain functions of the final digital content and may be used to a limited extent. The user acknowledges that such digital content may contain errors, deficiencies or incomplete functions and may not be fully functional. The price reflects the fact that this is a non-final version of the digital content. The Provider does not provide any guarantee that a final version of the digital content will be released, nor that the digital content will be further developed, updated or supported.

8. The user acknowledges that an update or other change to the videogame may cause the digital content to malfunction, whereby the Provider bears no liability for such malfunction and is not obliged in such a case to update the digital content.

9. Multiple digital contents used simultaneously may lead to full or partial malfunction of the videogame.

10. For the full functionality of the digital content, it is necessary to possess a legally acquired copy of the videogame.

11. The Provider bears no liability for damage to the base version of the videogame as a result of the use of the digital content, in particular for the loss of game data or damage to the game world of the videogame.

12. The prices of the digital content are always final; however, in the part of the marketplace called the basket, any value added tax, or other fees required by law, will be added to them before ordering. The basket always states the total price including all fees and other costs.

13. Any discounts from the price of the goods generally cannot be combined with one another.

14. The user acknowledges that further handling of the digital content by the user is conditional upon the existence of appropriate software (in particular the base version of the videogame) and hardware. The Provider is not responsible for the impossibility of downloading or further handling of the digital content as a result of the user's insufficient technical and software equipment.

15. The digital content is offered to the user in the marketplace according to search parameters that the user may choose, in particular according to the name of the digital content, the date of insertion, the rating and other parameters stated in the marketplace. If the user does not choose any parameters, the digital content is offered to the user according to internal parameters, where the rating of the digital content and its author, the number of downloads, the age of the digital content, etc. are decisive. The weight of the individual factors changes over time.

16. The user acknowledges that updates may not be provided for the digital content. This is generally fan-made digital content, whereby the Provider has no control over what videogame updates will be released and how these updates will affect the functioning of the digital content.

IV. ORDER AND CONCLUSION OF THE CONTRACT

1. The user places an order for the digital content through the marketplace, in such a way that, in the commercial presentation of the marketplace, they select the digital content in which they are interested, in the section of the marketplace called the "basket" the user enters their identification data and other mandatorily required data, selects a method of payment, and confirms that they have acquainted themselves with these GTC and with the principles for the processing of personal data. The order is completed by clicking on the button bearing the text "order and pay".

2. The submission of the order obliges the user to pay the price. The contract is concluded and becomes effective at the moment of payment of the price.

3. Before submitting the order, i.e. before concluding the contract, the user is enabled to check and change the data they have entered into the order. The user is obliged to provide correct and true data.

4. In the event that an obvious error has occurred on the part of the Provider in stating the price of the goods in the marketplace, or in the course of ordering, the Provider is not obliged to supply the digital content to the user at this completely obviously erroneous price. The Provider informs the user of the error without undue delay and sends the user an amended offer to their email address. The amended offer is deemed to be a new proposal of the contract, and the contract is in such a case concluded by confirmation of acceptance of the offer by the user to the email address from which they received the offer.

5. After the conclusion of the contract, the Provider will send the user, via email, a confirmation of the conclusion of the contract, which will contain, among other things, also a confirmation that the user requested the delivery of the digital content before the expiry of the period for withdrawal from the contract and that the user's right to withdraw from the contract ceases in such a case.

V. PAYMENT TERMS AND DELIVERY OF THE GOODS

1. The user may pay the price of the digital content only cashlessly by payment card via the Stripe payment gateway, or using the PayPal tool. Another method of payment of the price is not possible, unless such another method is technically enabled by the marketplace.

2. When paying by card via the payment gateway, the user proceeds according to the instructions of the relevant electronic payment provider.

3. The digital content will be delivered only after payment of the price, namely by making it accessible for download in the user account or at another place in the marketplace, whereby the possibility of downloading may be limited in time to 30 days. The digital content cannot be delivered in any other way.

4. The digital content is deemed to be delivered at the moment when it is made accessible to the user under the preceding paragraph.

5. In the event that the digital content cannot be delivered to the user after payment of the price, both the Provider and the user are entitled, within a period of 10 days from payment of the price, to withdraw from the concluded contract. In such a case, the Provider is obliged, without delay after withdrawal, to return the paid price to the user.

VI. LICENCE AND SUB-LICENCE

1. The user acknowledges that the digital content represents either a copyright work of the Provider or of a third party. The Provider declares that in both cases it holds the relevant proprietary rights to the work and is entitled to conclude a licence agreement with the user if it is itself the author, or a sub-licence agreement if another person is the author (the licence and sub-licence agreement hereinafter in this article collectively also the "licence agreement").

2. At the moment of delivery of the digital content, the Provider grants the user a non-exclusive licence or sub-licence (hereinafter also collectively the "licence"), unlimited in territory and time, to use the copyright work that is the content of the digital content which the user purchased.

3. The remuneration for granting the licence or sub-licence is part of the price. The licence ceases in the event of the cessation of the contract.

4. The user is entitled to use the work for the purpose for which it is intended, i.e. for use together with the videogame.

5. The user is not entitled to provide copies to third parties for consideration.

6. The user is not entitled to grant a licence or sub-licence to the digital work.

7. The user is in no case entitled to provide the electronic file with the digital content to third parties, and is further not entitled to:

rent the original or a copy of the digital content to a third party,
lend the original or a copy of the digital content to a third party,
communicate the digital content to the public,
further distribute the digital content in any way.

8. The user is not entitled to communicate the digital content or parts thereof to the public, make it available to the public, or otherwise publicly disseminate it via the internet or other networks, unless it is a form of live broadcast (streaming), webcast, video-on-demand service or similar technology, whether on its own or as part of an audiovisual recording.

9. The user is not entitled to incorporate the digital content into other copyright works, combine it with them, include it in collective works or databases, etc., not even through third parties.

10. The user is not obliged to use the licence or sub-licence.

11. In the event of a breach of the terms of the licence agreement by the user, the licence agreement ceases.

VII. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

1. The Provider is obliged to hand over the digital content in a condition free of defects, whereby in particular it is liable to the user that the digital content:

corresponds to the agreed description and scope, as well as quality, functionality, compatibility, interoperability and other agreed characteristics;
is fit for the purpose for which the user requires it and with which the Provider agreed;
is provided with the agreed accessories and instructions for use, including installation instructions, and with user support;
is fit for the purpose for which digital content of this kind is usually used, also with regard to the rights of third parties, legal regulations, technical standards or codes of conduct of the given sector, in the absence of technical standards;
in terms of scope, quality and other performance parameters, including functionality, compatibility, accessibility, continuity and security, corresponds to the usual characteristics of digital content of the same kind which the user can reasonably expect, also with regard to public statements made by the Provider or another person in the same contractual chain, in particular by advertising or labelling;
is provided with the accessories and instructions for use which the user can reasonably expect;
corresponds to the trial version or preview which the Provider made accessible before the conclusion of the contract.

If the user stipulates special characteristics of the digital content and the Provider expressly accepts them, the digital content is free of defects if it also has the stipulated characteristics.

2. The Provider points out that the digital content is current as of the date of its delivery. The Provider therefore cannot be liable for defects of the digital content which arise subsequently, for example as a result of an update or other change to the videogame. At the same time, the Provider is not liable for defects which would represent purely subjective opinions of the user on the quality of the digital content.

3. The user may notify a defect which manifests itself or occurs in the digital content during the duration of the obligation. In the case of a one-off performance, the user may notify a defect which manifests itself in the digital content within a period of two years from the making accessible. The Provider does not provide any further guarantee for defects or quality which would in any way extend its liability for defects of the goods beyond the scope of the law.

4. If the digital content has a defect, the user may demand its removal, unless this is impossible or disproportionately costly; this is assessed in particular with regard to the significance of the defect and the value which the digital content would have without the defect. The Provider shall remove the defect within a reasonable time after its notification so as not to cause the user significant difficulties, whereby the nature of the digital content and the purpose for which the user required it are taken into account.

5. The user may demand a reasonable discount or withdraw from the contract if:

the Provider has not removed the defect under paragraph 4 of this article of these terms, or it is evident from the Provider's statement or from the circumstances that the defect will not be removed within a reasonable time or without significant difficulties for the user,
the defect manifests itself even after removal, or
the defect is a material breach of the contract.

However, the user cannot withdraw from the contract if the defect of the digital content is only insignificant.

6. The Provider does not provide any further guarantee for defects or quality which would in any way extend its liability for defects of the goods beyond the scope of the law.

7. It is recommended that the user notify the Provider of a defect without undue delay after they could have discovered it upon timely inspection and sufficient care.

8. If a defect manifests itself within one year of delivery, the digital content is deemed to have been defective already upon delivery.

9. In the event that the user is a person who is not a consumer, the Provider excludes its liability for any direct or indirect damage caused by a defect of the digital content.

VIII. COMPLAINTS

1. The user always has the right to lodge a complaint, whereby the Provider will deal with every complaint it receives.

2. A complaint may be lodged:

via the electronic form, which is here: https://pixeleast.com/support/create, or
in writing at the address Korunní 2569/108, Vinohrady, 101 00 Prague 10,

whereby a complaint via the electronic form is preferred.

3. In order for the complaint to be processed, it is necessary that it contains:

the date of lodging the complaint,
identification of the user and the contract (the order number or the number of the received invoice),
information about the defect of the digital content which the user perceives, i.e. a description of the problem, which must be sufficiently detailed to enable the Provider to inspect the defect,
the preferred method of settlement of the complaint,
any other facts which the user considers material for the settlement of the complaint.

4. The Provider shall issue to the user a confirmation of when they lodged the complaint, what the content of the complaint is, and which method of settlement of the complaint the user chose in the event that it is not possible to remove the defect of the digital content.

5. The Provider is obliged to resolve the complaint within the shortest possible period from its receipt, in the case of a user – consumer no later than within 30 days from its receipt. If it is not possible to settle the complaint within this period, the Provider is obliged to communicate this fact to the user and agree another period with them for the settlement of the complaint.

6. The user is obliged to provide the Provider with due cooperation in the settlement of the complaint. In particular, they must duly describe the defect they perceive in the goods, enable the testing and verification of the defect, etc.

7. The user – consumer has the right to reimbursement of the costs purposefully incurred in lodging the complaint, whereby these costs are understood as the lowest possible. The user – consumer must request the reimbursement of these costs without undue delay, but no later than within one month from the end of the period for exercising rights arising from defective performance.

8. The Provider shall, without undue delay, notify the user of the settlement of the complaint and, where applicable, invite the user to take over the goods.

9. The rights and obligations of the contracting parties from liability for defects and complaints are governed in their entire scope by Act No. 89/2012 Coll. and related laws of the Czech legal order.

IX. FINAL PROVISIONS

1. All arrangements between the Provider and the user are governed by the law of the Czech Republic, including the legal relationship arising from the contract and related to this contract. If the relationship established by the contract contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. This is without prejudice to the rights of the consumer arising from generally binding legal regulations. The choice of law must not deprive the consumer of the protection afforded to them by the mandatory provisions of the law of the state of their habitual residence.

2. The provisions of these terms are an integral part of the contract. Divergent and additional arrangements in the contract take precedence over the provisions of these terms and conditions, provided that they are expressly accepted by the Provider before the conclusion of the contract. The acceptance must indicate that the divergent arrangements are also accepted in full.

3. The contracting parties have agreed that all legal acts under this contract, including its amendment, supplementation, termination by notice, withdrawal or other termination, may be made in electronic form via electronic mail (email), namely to the email address of the Provider stated in these terms and to the email address of the Provider. An email message is deemed to be delivered at the moment when it reaches the sphere of disposition of the addressee. If the addressee does not confirm receipt of the message and the sender does not prove its actual delivery earlier, the message is deemed to have been delivered on the third working day after its demonstrable dispatch to the agreed email address, unless the addressee proves that the message could not have been delivered to them for reasons not on their side.

4. The Provider and the user are entitled to make any legal act, in particular such as they would be entitled to make via email, also via internal notices – notifications on the portal (these may be sent only by the Provider) or via the internal communication channels of the portal – i.e. internal mail or chat. The arrangements of the preceding paragraph apply mutatis mutandis.

5. The Provider bears no liability for errors arising as a result of the interference of third parties in the marketplace or as a result of its use contrary to its purpose. The user must not, when using the online shop, use procedures which could have a negative effect on its operation, and must not perform any activity which could enable them or third parties to interfere without authorisation with, or use without authorisation, the software or other components forming the marketplace, or to use the online marketplace or its parts or software in a manner which would be contrary to its purpose or intended use.

6. The Provider may change or supplement the wording of the terms and conditions. This provision is without prejudice to the rights and obligations arising during the period of effectiveness of the previous wording of the terms and conditions. The Provider is obliged to notify material changes to the terms and conditions (i.e. those that will not be minor editorial modifications or corrections, or changes aimed at resolving a security problem or at ensuring functionality) 30 days before they take effect. In the event that the user does not agree with such a change, they may terminate the contract by notice or cancel their account.

7. If any provision of these terms and conditions is invalid, ineffective or unenforceable, or becomes so, this fact does not affect the validity, effectiveness and enforceability of the other provisions. The contracting parties undertake to replace such an invalid, ineffective or unenforceable provision, without undue delay, with a new provision, the meaning and economic purpose of which will be as close as possible to the original provision; the same applies in the event that a gap appears in the terms and conditions.

8. The Czech Trade Inspection Authority, with registered seat at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for the out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform located at the internet address https://consumer-redress.ec.europa.eu may be used in resolving disputes between the Provider, as the seller, and the user arising from the purchase contract.

9. The European Consumer Centre Czech Republic, with registered seat at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

10. The Provider is authorised to operate the portal on the basis of a trade licence. Trade inspection is carried out, within the scope of its competence, by the relevant Trade Licensing Office. The Czech Trade Inspection Authority carries out, to a defined extent, among other things, supervision over compliance with Act No. 634/1992 Coll., on consumer protection.

These terms and conditions take effect on 1 April 2026.

Questions About These Terms?

If you have any questions about these General Purchase Terms and Conditions or need clarification on any points, please don't hesitate to contact us through our support system.

Our support team typically responds within 24 hours during business days.

Contact Support