Helpdesk v1.0

Premium Staff Ticket & Help System. Web Panel, Private Chat & HelpOP

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Helpdesk


HelpDesk
Premium Staff Ticket & Help System. Web Panel, Private Chat & More.

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Web Panel ◆ Private Chat ◆ Themes ◆ Discord ◆ Cross-Server ◆ Developer API

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What HelpDesk Solves

Most servers handle player support over public chat, which is noisy, unorganised, and impossible to measure. Staff miss requests, players repeat themselves, and there is no way to know who actually helped, or how well.

HelpDesk fixes this. It turns support into a clean, private, ordered flow. A player sends one command, staff get a clickable alert, and the conversation happens in a private channel. When it is resolved, the player rates the staff member from 1 to 5, so you get real, measurable feedback on your team. And with the built-in staff web panel, your team can manage every ticket from the browser, with chat, history, stats, and custom themes.


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Core Systems, with Every Module Independent

Each feature has its own toggle and settings. Everything can be fine-tuned without touching the rest.

◆ Ticket Flow
  • One-Command Request /helpdesk <message> creates a ticket instantly. Staff get a clickable alert with ACCEPT and MOVE buttons.
  • Private Channel The room is live from the moment the ticket is created, so the player can describe the problem while waiting and staff can reply before accepting.
  • Chat Switching /helpdesk chat <player> lets a single staff member handle several tickets at once; /helpdesk leavechat returns them to the global chat.
  • Multi-Staff Rooms Several staff members can be in the same ticket chat at the same time, and participants are shown in the web panel.
  • Ratings Resolved tickets prompt the player for a 1-5 rating, stored per ticket and aggregated into a staff leaderboard.
  • Cooldowns Per-permission-group request cooldowns to stop spam.


◆ Staff Web Panel
  • Token-Protected Self-hosted panel served by the plugin. Enter a token from the config; every API call is authenticated and rate-limited.
  • Live Chat Open any ticket and chat with the player right from the browser, with auto-refresh.
  • History & Stats Paginated history with status filter, search and sorting. Staff leaderboard with live ratings.
  • Themes Drop a CSS file in themes/<name>/ and pick it in config. Themes can even ship their own HTML frontend.
  • Multi-Language English and Polish built in; the panel reads strings from editable lang/web_*.yml files.


◆ Staff Tools
  • GUI Panel Paginated in-game inventory with pending tickets, accept actions, stats and refresh.
  • History & Solve Browse ticket history with interactive solve buttons, clear solved tickets, and export everything to CSV.
  • Auto-Close Pending tickets can be auto-closed after a configurable timeout.


◆ Integrations
  • Discord Fully configurable webhook embeds for new tickets, no bot required.
  • Cross-Server BungeeCord / Velocity support for network-wide alerts, channel chat and server switching (MOVE / BACK).
  • Placeholders PlaceholderAPI expansion for scoreboards and holos.
  • Economy Vault rewards for staff based on ratings.
  • Prefixes LuckPerms prefix and suffix placeholders in messages.


◆ Data & Storage
  • SQLite / MySQL Pick your database in config. Tickets and the full message history are stored.
  • Migrations Built-in schema versioning so future updates upgrade your database in place.


◆ Developer API
  • HelpDeskAPI Access via HelpDeskPlugin#getApi(): createTicket, acceptTicket, closeTicket, hasActiveTicket, getPendingTicketCount.



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How HelpDesk Compares


 

Feature HelpDesk Manual / Basic Plugins
Private chat channel Live from creation, multi-staff, chat switching Public chat or none
Staff web panel Chat, history, stats, themes, i18n, rate-limited No panel
Performance feedback 1-5 ratings + staff leaderboard No measurement
Cross-server BungeeCord / Velocity + server switching Single server only
Integrations Discord, PlaceholderAPI, LuckPerms, Vault None
Storage SQLite / MySQL with migrations Flat files or none
Developer API Public HelpDeskAPI No API surface





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Who This Is For

  • Network owners & admins One system for every server, with cross-server alerts and a web panel for your whole team. See exactly who helps and how well.
  • Survival & SMP servers Players describe their issue in a private channel while staff respond. No more support spam in global chat.
  • PvP & Minigame servers Fast, private help for reports, questions and issues without breaking the flow of the game.
  • Staff teams Multiple staff can join the same ticket, switch between chats, and track their own performance with ratings.



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Technical Specs


 

Server Paper 1.21+ (tested up to 26.2), Java 21
Dependencies None. Everything works standalone.
Soft dependencies PlaceholderAPI, LuckPerms, Vault, BungeeCord / Velocity, Discord webhook
Languages en_US, pl_PL (extensible)
Storage SQLite (default) or MySQL
Web panel Built-in HTTP server, token auth, HTTPS-ready via reverse proxy
Analytics bStats, optional, toggle in config





◆ Commands



 

Command Description Permission
/helpdesk Create a ticket / send a channel message helpdesk.use
/helpdesk accept Accept a pending ticket helpdesk.accept
/helpdesk chat Switch the ticket chat channel helpdesk.command.chat
/helpdesk leavechat Leave the current ticket chat helpdesk.command.leave
/helpdesk gui Open the staff ticket panel helpdesk.gui
/helpdesk close Close your active ticket helpdesk.command.close
/helpdesk rate <1-5> Rate the staff after closing helpdesk.rate
/helpdesk notify Toggle staff notifications helpdesk.command.notify
/helpdesk history [page] View ticket history helpdesk.command.history
/helpdesk stats View staff rating statistics helpdesk.command.stats
/helpdesk export Export ticket history to CSV helpdesk.command.export
/helpdesk check Mark a ticket as solved helpdesk.command.check
/helpdesk move Move to a server from a ticket helpdesk.move
/helpdesk back Return to the previous server helpdesk.command.back
/helpdesk clear_all / clear_solved Delete all / solved tickets helpdesk.command.clear.all / .solved
/helpdesk info / update / reload Plugin info / check for updates / reload config helpdesk.command.info / .update / .reload





◆ Permissions



 

Permission Description Default
helpdesk.command Access to the main command true
helpdesk.use Create tickets and use the channel true
helpdesk.rate Rate the staff after closing true
helpdesk.receive Receive and read help requests op
helpdesk.accept Accept tickets op
helpdesk.gui Open the staff ticket panel op
helpdesk.command.* Admin/chat/history/stats/export/clear/reload… op
helpdesk.cooldown. Per-group cooldowns from config.yml false






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Get HelpDesk

Support is not a public chat problem. It is a workflow problem, and HelpDesk gives you a real workflow for handling it.

A private channel, a web panel, real ratings and one plugin.

Drop it into your plugins folder and it just works.

Questions? Open an issue on GitHub. Feature requests are reviewed.

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Product Info
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17.22 MB

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24.08.2026

Published

24.08.2026

Updated

Info
Usage
Chat Staff Utility
Server type
Survival Economy Sky/Oneblock
Supported software
Paper
Supported Versions
1.21 - 26.2
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Helpdesk
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bishyy

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Helpdesk